SHIPPING POLICY

Thank you for shopping with Veyro! We're committed to delivering your CozyCloud as quickly and efficiently as possible.

Processing Time

All orders are typically processed within 2–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Once your order has been processed and shipped, estimated standard delivery takes 7–10 business days, depending on your location.

Total estimated delivery time, including processing, is 9–13 business days. International shipments may experience additional delays due to customs or local postal services.

Order Tracking

Once your order ships, you'll receive a confirmation email with your tracking number, when tracking is available. You can use this number to monitor your shipment through the carrier's website or our tracking page.

Free Shipping

Veyro offers free standard shipping on all eligible orders, with no minimum purchase required.

Shipping Delays

While we strive to deliver every order on time, occasional delays may occur due to customs, weather, carrier disruptions or other unforeseen circumstances.

If your order is significantly delayed, please contact us at support@veyroprime.com so we can investigate and assist you.

If we cannot ship your order within the promised timeframe, we will notify you and provide the options required by applicable law, including cancellation and a refund where applicable.

Lost or Missing Packages

If your tracking information shows your package as delivered but you haven't received it, please check around your delivery location and contact the shipping carrier.

If you still cannot locate your package, contact us at support@veyroprime.com with your order number. Our support team will investigate and help determine an appropriate resolution.

Damaged Products

If your CozyCloud arrives damaged or defective, please contact us within 21 days of delivery with your order number and photos or videos showing the issue.

Eligible defective products may qualify for a free replacement or refund following verification. This does not limit any additional rights under applicable law.

Contact Us

For shipping-related questions or concerns, please contact us at:

Email: support@veyroprime.com

Our team is here to help ensure you have a smooth shopping experience.