REFUND POLICY

Thank you for shopping with Veyro! We want you to feel confident in your purchase. Please review our return and refund policy below.

21-Day Defect Protection

We offer a 21-day defect-reporting period for CozyCloud products. If your item arrives damaged or develops a manufacturing defect, please contact us within 21 days of delivery.

To submit a claim, email support@veyroprime.com with your order number and clear photos or videos showing the issue.

Once your claim has been reviewed and the defect verified, we will arrange an appropriate replacement or refund at no additional cost.

This reporting period does not limit any additional rights provided by applicable law.

Returns and Change of Mind

We do not generally accept returns or offer refunds for changes of mind, personal preferences or products that do not meet personal comfort expectations.

If you experience a problem with your purchase, please contact our support team. We are happy to help resolve your concerns.

Any statutory cancellation or return rights remain unaffected.

Damaged or Defective Products

Please inspect your order upon delivery and contact us as soon as possible if your product is damaged, defective or incorrect.

Include your order number and photos or videos documenting the issue.

Our team will review your claim and normally provide an initial resolution within 1–2 business days after the necessary evidence has been received. More complex cases may take longer.

If your product has a verified manufacturing defect, we will arrange a free replacement or an appropriate refund.

Exchanges

We offer replacements for eligible damaged or defective products.

If your claim is approved, we will arrange shipment of your replacement at no additional cost. Replacement delivery is estimated to take 9–13 business days, depending on your location and product availability.

We do not generally offer exchanges for changes of mind, such as wanting a different size, color or style.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@veyroprime.com.

We will attempt to accommodate cancellation requests before dispatch. Once an order has shipped, cancellation may no longer be possible.

If we cannot ship your order within the promised timeframe, we will offer you the option to accept the delay or cancel for a full refund, as required by applicable law.

European Union – 14-Day Cooling-Off Period

Customers purchasing eligible products covered by EU consumer law have the right to cancel their online purchase within 14 days of delivery without providing a reason.

To exercise this right, please contact support@veyroprime.com for return instructions.

Customers may be responsible for direct return shipping costs where legally permitted and disclosed before purchase.

This right is separate from applicable statutory protections for defective products.

Refunds

Once your refund request has been reviewed and approved, we will notify you by email.

Approved refunds will be issued to your original payment method, unless you agree to another refund method. We aim to process approved refunds within 10 business days, or sooner where required by law.

Please allow additional time for your bank or payment provider to process the transaction.

If more than 15 business days have passed since your refund was approved, please contact us.

Contact Us

If you have questions about returns, refunds, replacements or your order, please contact us at:

Email: support@veyroprime.com

Our support team is here to help make your shopping experience as smooth as possible.